Returns & Refund Policy

At BioVeil, we stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• One opened unit of each product may be returned if you are not satisfied with your purchase.
  
• Products must be returned with proof of purchase.
• Returns must be authorized by BioVeil before being shipped. Items returned without prior authorization will not be accepted.

To request a return, please contact us at info@encapsuntech.com to start the process.

Approved returns should be sent to:

BioVeil
7222 S. Tamiami Trail, Unit 104
Sarasota, FL 34231

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Our shipping the incorrect product
• A product that arrived damaged
• A confirmed manufacturing defect

If your return is approved due to one of the above reasons, BioVeil will provide a prepaid return shipping label. Original shipping charges are non-refundable unless the return resulted from our error.

Damaged, Incorrect, or Defective Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, contains the wrong item, or you believe a product is defective, please contact us within 5 days of delivery at info@encapsuntech.com.

Please include:

• Your name
• Order number
• Description of the issue
• Photos of the product, packaging, and shipping box (if applicable)

Please retain all original packaging until your claim has been resolved, as it may be required for carrier claims.

If your claim is approved, we will provide a replacement, store credit, or refund at our discretion.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at info@encapsuntech.com.

We will make every effort to accommodate your request before your order enters the shipping process. Once an order has shipped, it cannot be cancelled.

Lost Shipments

If your tracking information indicates your package has been delivered but you cannot locate it, please first check around your property, with household members, neighbors, or your local carrier.

If your package remains missing, contact us within 14 days of the expected delivery date. We will assist in initiating a carrier investigation. Resolution of lost shipment claims is subject to the shipping carrier's investigation and policies.

Non-Returnable Items

The following items are not eligible for return or refund unless required by law:

• Products returned more than 30 days after delivery
  
• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Perishable goods
• Products that have been misused, altered, or damaged after delivery
• Hazardous materials, flammable liquids, or gases

If you have questions regarding the eligibility of a specific product, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your eligible item for a refund and place a new order.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 15 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 20 business days have passed since your refund was approved, please contact us at info@encapsuntech.com.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us at:

Email: info@encapsuntech.com